Refund policy
At RadhaRani.shop, we strive to ensure customer satisfaction. If you receive a damaged or defective product, we offer easy returns and exchanges.
Returns & Exchanges
- We accept returns and exchanges within 5 DAYS of delivery.
- Returns are only accepted for damaged or defective products.
- The returned items must be in new and unused condition with original packaging.
- Returns are only valid for purchases made directly from our website.
- Exchanged product will be delivered in 7 working days.
How to Process a Return or Exchange?
- Contact us at vibro.in@gmail.com for a return authorization.
- Provide a video of the defective/damaged product for verification.
- Once approved, we will generate a return authorization and share return shipping details.
Refunds
- Once we receive the return, refunds will be credited within 3-5 business days.
- Refunds will be credited to the original payment method.
- If 3-5 business days have passed and you haven't received a refund, contact us at vibro.in@gmail.com.
Invalid Reasons for Returns
We do not accept returns in the following cases:
❌ Buyer no longer wants the item – Customers should ensure they want the product before placing an order.
❌ Change of mind after purchase – Orders are legally binding once placed.
To continue offering great value at RadhaRani.shop, we do not accept returns or refunds for these reasons.
Cancellations
- To cancel an order, contact us at vibro.in@gmail.com within 12 hours of placing the order.
- If the order has already shipped, we will be unable to stop the package.
Contact Us
📩 Email: vibro.in@gmail.com